Customer support can be essential in any organization, including small businesses, managers, and SaaS companies. They are always in search of some effective tools. A lot of them, however, have opted for Zendesk, which is not well-suited for everyone. In this case, we introduce 16 Zendesk alternatives, CrmOne included, with which 2024 may surprise us. We address their characteristics, advantages, disadvantages and quotes. You will be able to find a good option if you are almost broke or if you have some specific demands.
Do you need to look for alternatives to Zendesk?
Zendesk is excellent for customer support, but it has drawbacks. Its cost is a major concern, pushing some to Zendesk alternatives. Pricing can be steep, especially for larger businesses. Additionally, some users find the interface disordered and interfering. It makes customization difficult.
Finally, customer support is not only technology; it is how a good experience can be accomplished. To some, the goal is to find tools that meet the culture of their business and their values. By looking at the peers of Zendesk, organizations can find other platforms. They should fit the company’s philosophy and allow their teams to provide great service.
The best Zendesk competitors that are worth looking
Looking past the Zendesk offer opens an enormous range towards the improvement of customer support. The 16 Zendesk alternatives are organized in such a way that the scope is quite wide when it comes to class and price.
CrmOne
CrmOne is a decent alternative that can be explored. It has a wide range of CRM solutions suitable for small and medium enterprises. CrmOne is one of the Zendesk alternatives, and its reasonable pricing can appeal to smaller businesses.
Pricing
With varied pricing options available, CrmOne can also be a viable option for organizations of any scale. They have a pay-as-you-go model, which means organizations will pay for what they have used. For organizations with a low budget, that model is really appealing.
Pros
- Its reporting and analytics features are quite strong
- It allows for in-depth customer analysis and trends to be discerned.
Cons
- CrmOne may lack some capabilities like the level of customization other platforms offer.
- It may take quite a while to set up the software in the beginning.
BoldDesk
Pricing
BoldDesk has a competitive pricing strategy whereby the rates begin from $25 per agent per month. BoldDesk has a competitive pricing strategy. The price is within the range for small and medium enterprises that desire to have decent support functions at a reasonable amount.
Pros
- Easy-to-use interface
- Sophisticated reporting features
- Workflow automation
Cons
- BoldDesk may lack integrations with certain third-party apps.
- The weaker examination of BoldDesk in the market leads to fewer reviews
- Its reporting features are viewed by a few users as basic.
Hubspot
Pricing
Gorgias has very reasonable pricing models commencing at $50 per month, which can suit businesses of any size. The pricing is quite simple and comes with features that should be standard.
Pros
- A powerful, intuitive, feature loved by the users for its smart design and ease of use
- Automation features to increase efficiency
Cons
- Gorgias is specifically designed with e-commerce in mind.
- Gorgias also takes care of its customers because it has great customer support for e-commerce businesses.
Related Articles: Top 10 Best HubSpot Alternatives to Consider for Your Business
Zoho Desk
Pricing
As the name implies zoho desk offers its services for a reasonable price, which is about $12 per agent for every month on their lowest tier. It easily competes with small businesses that are seeking low-cost options that are effective for their support.
Pros
- Cost-effectiveness
- Straightforward association with other Zoho applications
- Intelligent automated systems
Cons
- Few integrations
- It may need some modification to meet particular requirements
HubSpot Service Hub
Pricing
HubSpot Service Hub can be obtained for a monthly subscription fee of about $45. There is no fixed pricing as it is segmented so that customers can select according to their ability and requirements.
Pros
- Full integration into CRM
- Tools for customer feedback
- Simple interface
Cons
- It may be costly for bigger teams.
- Few customization possibilities
Freshdesk
Pricing
With a starting price per agent per month of $15, Freshdesk comes with reasonable pricing. Such a pricing model grows on the principle of features needed; thus, you only pay for what you utilize.
Pros
- Intuitive user interface
- Powerful automation features
- Wide range of integrations
Cons
- Limited reporting capabilities
- Some users may find the setup complex.
Help Scout
Pricing
Help Scout’s basic pricing plans start at $20 per user per month. For small businesses, it is one of the easiest, most affordable plugins. Best of all, there are no hidden fees. This simple pricing is ideal for customer support budgeting.
Pros
- Good and clean interface
- Strong emphasis on customer interaction
Cons
- Fewer advanced features are available.
- May need additional third-party integration
Intercom
Pricing
Intercom’s pricing starts at $39 per month. It then increases based on contact volume and usage. This tiered plan benefits companies. They can begin with basic features. Later, they can add more features to grow their operations.
Pros
- Scalable internal messaging system
- Outbound and inbound customer engagement solutions
- Sales reporting, analytics, and overall system intelligence
Cons
- Potentially high costs as user numbers increase
- Some users consider the UI to be challenging.
HappyFox
Pricing
HappyFox has three pricing plans, the lowest of which is $29 per agent for a month. The fact that the Happy Fox package is customizable means that companies pay only for what they need and never more than necessary to get optimal value for money on investment.
Pros
- Nice Interface
- Great automation capabilities
- Excellent integration option
Cons
- Minimal customization options
- Potential extra configuration when using complex workflows
Groove
Pricing
Plans start from $12 per user per month for Groove, and this price is very reasonable for penetrating the market, making it great for small businesses and new startups wanting to invest in customer support that isn’t expensive.
Pros
- Simple interface due to a minimalist design
- Customer communication is a key aspect.
- Team-oriented features to work in tandem
Cons
- Not enough advanced options
- Certain users may be disappointed by the level of customization available.
Front
Pricing
Front begins at $19 per user on a monthly subscription basis. With the implementation of such flexible pricing, businesses can opt for features they specifically require to enhance their overall buying experience instead of incurring losses.
Pros
- Collaborative inbox to increase team efficiency.
- Harnessing the power of technology and communication.
- Numerous integrations are available.
Cons
- It can be expensive in terms of customization.
- Complicated workflows may require extra setup.
Hiver
Pricing
Hiver’s pricing plans are quite affordable, commencing from $12 per user on a monthly basis. Given this pricing structure, small businesses and budding startups can seek to integrate reasonably priced customer support software, making the option appealing.
Pros
- Integration embedding to Gmail in the process;
- Good customer contact, keeping in mind;
- Tools for team cooperation
Cons
- Advanced features remain limited.
- Customization may disappoint some of the users.
Kustomer
Pricing.
Kustomer provides a price range from $89 per month per user level, with the price fluctuations depending on the use and number of contacts available. Pricing plans are tailored so that the customers can always start with a low level and expand as the business grows, hence creating convenience for them.
Pros
- Easy to use for sending messages
- Simple to keep customers interested
- Insightful performance tracking and reporting
Cons
- High costs due to large user bases
- Some users favor complex designs.
ServiceNow
Pricing
Pricing for ServiceNow starts at about $100 for every user per month, but additional costs are incurred depending on the usage as well as the number of contacts.
Pros
- It is a well-designed, all-in-one service management suite that helps manage every part of the business effectively.
- Real-time engagement tools for enhanced interaction with customers.
- Ability to generate reports for analysis.
Cons
- It can get costly due to the number of accounts needed.
- The interface can be confusing for some users.
LiveAgent
Pricing
LiveAgent has reasonable pricing with a starting rate of $15 per user per month, which is quite affordable, especially for small businesses and startups wanting to provide robust customer service support.
Pros
- Simple design, which allows ease of operations
- Automation of customer interaction processes
- Team working tools
Cons
- Poor advanced features
- In some cases, customers may not be satisfied with the level of customer that is provided.
Helpjuice
Pricing
Helpjuice pricing plans are available from $120 per user per month and higher with contact charges and usage charges. The plans are structured in tiers so that businesses can start with basic features and expand as the need arises.
Pros
- Flexible and elastic messaging solution
- Real-time customer engagement tools
- Complete reporting and analytics
Cons
- High cost due to the number of users
- Some members are certain user interface complications.
Gladly
Pricing
Gladly has minimal pricing plans set at 150 per user per month, yet it has additional charges on usage, contacts, and all other charges on the basic plan.
Pros
- An all-in-one messaging application
- Tools for managing customer relationships in an interactive manner
- A range and detail of metrics, reports and traffic analysis
Cons
- When there is an increased number of user accounts, this can add extra costs at a rapid rate
- The complexity of the interface for some customers
Used Briefly Alternatives to Zendesk: A Preview Section
As it comes to the conclusions about the 16 Zendesk alternatives, which have already been pointed out, it would be beneficial to create a summary table that relies on the specific costs, advantages and disadvantages of every single one of them to meet the businesses’ needs at the shortest time possible. Then, the businesses will be presented with the best alternative according to the nature of their business requirements.
